Refund & Cancellation Policy

1. LADAXI CREDIT SYSTEM

LADAXI operates on an in-app credit balance system ("Credits"). Clients must have a minimum required balance before they can request companionship services.

Non-Monetary Value: Credits represent a limited, revocable license to request services within LADAXI. Credits hold no cash value outside the App, cannot be withdrawn as fiat currency, and are non-transferable between accounts.

Escrow Hold: Upon submitting a Meet request, the required Credits are deducted from your active balance and held in escrow by LADAXI until the session concludes or is cancelled.

Service Finality: Once a Meet begins and completes, held Credits are permanently consumed and redeemed for the Companion’s time.

Balance Rollover & Inactivity: Purchased Credits do not expire as long as your account remains active (and can be withdrawn). However, if an account remains completely inactive (no logins, purchases, or session requests) for twelve (12) consecutive months, LADAXI reserves the right to classify the account as dormant and forfeit unused Credits, to the extent permitted by applicable law.

Account Deletion & Forfeiture: Deleting or terminating your LADAXI account for any reason results in the immediate, permanent forfeiture of all unused Credits. LADAXI is not obligated to restore or refund unused Credits upon account deletion.

2. CANCELLATION & NO-SHOW POLICY

Restoration of held Credits for cancelled or delayed sessions depends on the canceling party, arrival timing, and notice period:

Companion Cancellation: If a Companion cancels an accepted booking at any time prior to the start time, 100% of held Credits are automatically restored to your account balance.

Companion Lateness: If a Companion fails to arrive within fifteen (15) minutes of the scheduled start time without prior in-app notification, the Client may cancel the session with a 100% Credit restoration.

Client Cancellation (1+ Hours Notice): Cancellations made at least 60 minutes before the scheduled start time receive a 100% restoration of held Credits to your account balance.

Late Client Cancellation (Under 60 Minutes Notice): Cancellations made less than 60 minutes before the scheduled start time incur a 25% cancellation fee. 75% of held Credits will be restored, and 25% will be forfeited to compensate the Companion for reserved time.

Client No-Show & Late Arrival: If the Companion arrives at the designated location and you fail to appear within 15 minutes of the scheduled start time, 100% of the held Credits for that session are permanently forfeited. Client tardiness does not extend the scheduled end time; sessions will conclude at the original booking time, and full Credits remain consumed.

Venue Location Responsibilities: Meets must take place at publicly accessible, mutually agreed-upon venues. If parties cannot locate each other at the scheduled start time, they must utilize LADAXI in-app messaging or location sharing within the 15-minute grace period. Failure to attempt in-app communication before departing invalidates any dispute or Credit restoration claim.

Early Departure: Leaving or terminating an active session early for personal preference yields no partial or pro-rated Credit restoration.

3. SAFETY & EMERGENCY TERMINATIONS

Safety Exception to Early Departure: If a session is interrupted or terminated early due to an immediate safety concern, physical boundary violation, harassment, or breach of LADAXI Terms, the affected party must immediately leave the area and report the incident via the App.

Escrow Lock & Investigation: Credits for safety-terminated sessions will be locked pending immediate Support review. If LADAXI determines the session was compromised by Companion fault or misconduct, up to 100% of held Credits will be restored to your balance.

4. FORCE MAJEURE & UNFORESEEN EVENTS

Emergency Waiving: In cases of severe weather alerts, verified public transit failures, natural disasters, or major emergency events preventing safe travel to the designated location, LADAXI Support may, upon verification, waive cancellation penalties and restore 100% of held Credits to the Client’s balance.

5. QUALITY STANDARDS & DISPUTES

Companionship is an intangible, personal experience; Credits will not be restored based on subjective preferences (including, but not limited to, personal chemistry, conversation style, physical appearance, or change of mind).

Dispute Reporting: For non-emergency disputes or service discrepancies, you must notify LADAXI Support during the Meet or within two (2) hours of the scheduled end time.

Investigation: LADAXI reserves the right to review in-app chat logs, check-in timestamps, and location data. If LADAXI determines a session was compromised by Companion fault, LADAXI may, at its sole discretion, issue a full or partial Credit restoration to your in-app balance.

No Cash Refunds: External monetary refunds will not be issued by LADAXI for completed or initiated sessions.

6. CHARGEBACK PREVENTION & FRAUD PROTOCOL

Purchasing Credits, utilizing companion time, and subsequently filing an unauthorized payment dispute or chargeback with your financial institution constitutes fraud.

Account Termination: Initiating an improper chargeback results in immediate, permanent account termination and forfeiture of all remaining Credits.

Evidence Submission: LADAXI actively contests chargebacks by submitting account audit logs to payment processors, including IP addresses, transaction records, chat histories, and location verification logs.

7. TECHNICAL ERRORS & DUPLICATE CHARGES

For technical billing anomalies (e.g., duplicate charges during Credit purchases), contact support@ladaxi.com within 24 hours. Valid duplicate transactions will be refunded to your original payment method within ten (10) business days.